Fix for the Ricoh fi-8170 stopping for Multi-feed detection

Modified on Thu, 30 Nov, 2023 at 10:13 AM

(Also available for the fi-7030)

With a recent update from Ricoh, the new PaperStream driver has improved its accuracy in detecting multi-feed paper during scanning. However, this update has caused frequent interruptions for many users, as the scanner often stops, indicating a multi-feed issue. This problem is particularly prevalent with high-gloss or chrome cards.

We are currently working on a fully integrated solution, but in the meantime, we want to offer a workaround so users can continue working without this annoying issue.

For most users, the Operation Panel fix should resolve the problem. In some cases, an additional step may be necessary. A bonus of this extra step is that, with the help of our Discord community members, we have fine-tuned some profiles to achieve better results when scanning Chrome cards that tend to scan too dark.

The message you can get.

Operation Panel
(Make sure Kronocard is closed, KronoScan is closed and the scanner turned On)

  1. In your Windows App list, find and open this one:

  2. In the Operation Panel select the Device Setting 1 or 2 and click Restore.

  3. Browse to C:\Program Files\Kronozio\Kronocard and select the file corresponding to your scanner model. In the case of the 8170 select Kronozio-fi-8170-Fix- or Kronozio-fi-7030-Fix- for the 7030 then click Ok and Ok. The scanner should make a noise to confirm the new data injected.

Extra Step (Also for Chrome cards)

  1. Now search in your Windows App for this one:

  2. In that app, select Browse and search for the same folder: C:\Program Files\Kronozio\Kronocard

  3. This time select the file Kronozio-fi-8170-Profiles- and click Import
    (Note that if you already have your own profile, you should do an Export of your profile before overwriting them with Kronozio Profiles.

    Now the Kronozio profiles are imported into your computer you can use them

  4. Open Kronocard and KronoScan. Select your scanner (8170) and click on the gear icon at the top right corner.

  5. In the popup message select the last option

  6. Now each time you are scanning, you can decide to use those two tuned profile. Some will like them some not, you can choose. If you don't want to use profile and use the default scanner values, in the gear icon you can select the first option it will not ask for a scanner setting anymore.

  7. If you want to give a try to the Kronozio profiles, select one of the profile in the dropdown and click scan.

That's when we have at the moment to fix the 8170 driver issue. In a coming release of Kronocard we are looking to integrate all the parameters directly in the scan app allowing you to pick the Chrome or regular card profile.

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